Refund policy
Return & Refund Policy
No Returns
We do not accept returns. Once an order has been delivered, items cannot be returned.
Please review product descriptions and order details carefully before completing your purchase.
Refund Eligibility (Damaged, Defective, or Missing Items Only)
We are happy to assist if there is an issue with your order.
If your item arrives damaged, defective, incorrect, or missing parts (deficit), please contact us within 48 hours of delivery at:
To help us resolve the issue quickly, please provide:
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Your order number
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Clear photos showing the issue and packaging
If the issue is verified, a full refund will be issued to the original payment method used at checkout.
In these cases, no return of the item is required.
Non-Refundable Situations
Refunds are not available for:
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Change of mind or buyer’s remorse
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Incorrect item selection by the customer
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Damage caused by misuse or normal wear
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Requests submitted after 48 hours of delivery
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Sale or discounted items
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Gift cards
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Custom or personalized products
Exchanges
We do not offer exchanges. If you wish to purchase another item, please place a new order.
European Union – 14-Day Cooling-Off Period
In accordance with our policy, returns are not accepted.
Refunds are only provided if the item arrives damaged, defective, incorrect, or incomplete.
Refund Processing
Once approved, refunds are processed to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.
If you have not received your refund after 15 business days from approval, please contact us at support@familand.net, and we will gladly assist.
Important Notice
This policy is designed to protect both our customers and our store and helps prevent unauthorized chargebacks or disputes.